Return Material Authorization ("RMA") Procedure
Warranty Claim Procedure
No product may be returned directly to Patriot without first contacting Patriot for an RMA number. The RMA number is valid for 30 days from issue date. If the product is not received within 30 days, the RMA will be cancelled.
How to Initiate an RMA
To start the RMA process please contact our Technical Support staff through our website at Support. This portal will gather information on the type of product you have and offer common solutions. If a solution is not presented you may inquire for an RMA at the end of the process.
What and How to Ship
The product must be properly packaged with the RMA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the defective products to Patriot Memory.
Turnaround Time on Repair or Replacement
All replacements will be processed within five (5) working days upon receipt of the defective product(s). Patriot Memory will advise of any changes, and customers will be notified of ship date and tracking information via email. Please email firstname.lastname@example.org for all status inquires.