Patriot Memory - RMA Process

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Return Material Authorization ("RMA") Form

In order to submit your RMA form online, you must have a valid Technical Reference Number issued by one of our Patriot Memory Technical Support representatives. If you have not been issued an Technical Reference Number please contact Technical Support at Support.

All Patriot Memory DRAM modules are offered with a limited lifetime warranty.
All Patriot Memory Extreme Performance Secure Digital (SD) and Extreme Performance USB Flash products are offered with a limited lifetime warranty.
All Patriot Memory "Express" USB and "mini II" USB products are offered with a two(2) year warranty.
All Patriot Memory Signature USB, SD, SDHC, and Compact Flash products are offered with a five(5) year warranty.
All Patriot Memory SSD 100GB and 200GB "Inferno" Solid State Drives are offered with a five(5) year warranty.
All Patriot Memory SSD 60GB, 120GB and 240GB "Inferno" Solid State Drives are offered with a five(3) year warranty.
All Patriot Memory SSD "TORQX" and "TORQX m28" Solid State Drives are offered with a ten(10) year warranty.
All Patriot Memory SSD "WARP", "WARP v2", and "WARP v3" Solid State Drives are offered with a two(2) year warranty.
All Patriot Memory SSD "Zephyr" and "PS-100" Solid State Drives are offered with a three(3) year warranty.
All Patriot Memory SSD "Lite" Solid State Drives are offered with a one(1) year warranty.
All Patriot Memory "Vortex" cooling products are offered with a three(3) year warranty.
All Patriot Memory "CORZA", "GEARBOX", "VALKYRIE", "CONVOY", and "CONVOY XL" products are offered with a two(2) year warranty.
All Patriot Memory "BOX OFFICE" products are offered with a one(1) year warranty.

Please enter a valid technical reference number.

Please fill out the form below to submit your RMA online. All items in Red are required fields.

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Patriot Part Number	Quantity	Reason Code	Purchased From	Purchase Date	Problem Description





Warranty Period All Patriot Memory DRAM modules are offered with a limited lifetime warranty. All Patriot Memory Extreme Performance Secure Digital (SD) and Extreme Performance USB Flash products are offered with a limited lifetime warranty. All Patriot Memory "Express" USB and "mini II" USB products are offered with a two(2) year warranty. All Patriot Memory Signature USB, SD, SDHC, and Compact Flash products are offered with a five(5) year warranty. All Patriot Memory SSD 100GB and 200GB "Inferno" Solid State Drives are offered with a five(5) year warranty. All Patriot Memory SSD 60GB, 120GB and 240GB "Inferno" Solid State Drives are offered with a five(3) year warranty. All Patriot Memory SSD "TORQX" and "TORQX m28" Solid State Drives are offered with a ten(10) year warranty. All Patriot Memory SSD "WARP", "WARP v2", and "WARP v3" Solid State Drives are offered with a two(2) year warranty. All Patriot Memory SSD "Zephyr" and "PS-100" Solid State Drives are offered with a three(3) year warranty. All Patriot Memory SSD "Lite" Solid State Drives are offered with a one(1) year warranty. All Patriot Memory "Vortex" cooling products are offered with a three(3) year warranty. All Patriot Memory "CORZA", "GEARBOX", "VALKYRIE", "CONVOY", and "CONVOY XL" products are offered with a two(2) year warranty. All Patriot Memory "BOX OFFICE" products are offered with a one(1) year warranty. Patriot Memory will repair or replace the defective product(s) using equivalent components made by various vendors in conjunction with warranty repairs. Patriot Memory reserves the right to substitute replacement(s) with similar specification product(s) when exact replacement model(s) is not available. Warranty Statement Patriot Memory's warranty obligations are limited to the terms set forth below. Patriot Memory warrants that all Patriot Memory product(s) will be free from defects in material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement. Limitation of Warranty Patriot Memory's warranty does not cover the following conditions: Products that are missing the Patriot Memory label, and or module heat spreaders, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot Memory, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and / or installation of Patriot Memory products, improper testing, unauthorized modification, data loss, data recovery, physical alterations of product. All DRAM memory module kit(s) must be returned in its entirety. Patriot Memory is not liable for item(s) lost or damaged during transit to Patriot Memory. End User Patriot Memory's warranty applies to products that were purchased from Patriot Memory authorized resellers. Defective product should be returned to the Patriot Memory authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller's warranty, contact Patriot Memory for RMA service. End users should contact the Patriot Memory location nearest them for RMA support. For a list of locations please visit http://www.patriotmemory.com/company/index.jsp?pg=contact. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot Memory. Who to Contact Please contact Patriot Memory's Technical Support department if the product fails to perform to the specification. Patriot Memory Technical Support in the United States can be reached at support@patriotmem.com, Monday through Friday 9:00 a.m. to 5:00 p.m. Pacific Standard Time (USA), or online at http://www.patriotmemory.com/support/indexp.jsp. If the product was purchased from a reseller, contact them directly to inquire about exchange and RMA policy. If it is determined that the product needs to be returned, it is important that the Return Material Authorization ("RMA") procedure is followed to ensure prompt service. Disclaimer PATRIOT IS NOT RESPONSIBLE OR LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER OR NOT PATRIOT MEMORY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES AND PROFITS, DOWNTIME, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT.

I agree to the terms and conditions above conerning Patriot Memory's warranty policy.

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